Frequently Asked Questions

DIPHDA is based in Los Angeles, California.

We would be happy to discuss this with you! It's not our first rodeo, we are currently in 30+ retail stores & 20+ e-commerce sites, and have a well organized system to help stock your shelves in the most perfectly efficient way.

FOR PHYSICAL RETAIL STORES: Please send email us *Attention Wholesale Team* to connect with our retail coordinator, and we will promptly be in touch - info@loveDIPHDA.com

FOR ONLINE ONLY E-COMMERCE STORES: If you are connected via the Collective app, you can use this link: COLLECTIVE Link

If not, please email us at - info@loveDIPHDA.com, and we will promptly be in touch with further instructions.

*NOTE - WHETHER YOU ARE A HAVE A PHYSICAL RETAIL STORE(S) OR AN E-COMMERCE ONLY STORE, YOU MUST HAVE A VALID SELLERS PERMIT TO RESELL OUR PRODUCTS AND WILL NOT BE APPROVED UNTIL PROVIDED. THANK YOU!

We love collaborations and custom orders! We can create anything from something special for you and your pet or engagement rings.

Email us at info@loveDIPHDA.com and we’ll get back to you promptly.

Yes, we sell gift cards. Email us for details info@loveDIPHDA.com

Sign up for our email list and hold tight! We are an independent company working around the clock to keep up with demand for our handcrafted product.

Note that limited edition products are just that. They may not come back in stock. Feel free to email us with any questions about a specific product: info@loveDIPHDA.com

We offer free returns & exchanges on all U.S. domestic orders when claimed within 14 days of your order being delivered. Items must be in their original condition with all packaging intact. 

NOTE: Sale items are FINAL SALE. Returns will not be accepted.

International orders may be returned at your expense with the courier service of your choice. 

Please email info@diphda.co and include the order invoice number. You will be refunded for your purchase within 7 days of receipt of your return. Mail your return within 14 days to:

DIPHDA

1220 Highland Ave.

#1292

Duarte, CA 91010

Yes. Depending on your country's specific import laws you may be required to pay local duties and taxes and these fees are not included in your shipping cost. For more information, please contact your local customs office. We are not responsible for items held up at customs, and for lost items past the U.S. border. For greater security, choose a shipping service with International tracking.

Most orders will be shipped in 1-3 business days. Inquire for rush orders and for shipping times on custom items. Shipping times will vary depending on the carrier of your choice. Express shipment times vary depending on your service choice and location. We are not responsible for items held up in customs.

If you need to make a change to your order please contact us within 24 hours of placement. Email info@loveDIPHDA.com

We'll do our best to help you with any changes before your order ships. Once an order ships we are unable to cancel it or make any changes.